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This FAQ page is organized around the real questions that come into our support queue — account access, payment deposits and withdrawals, state eligibility, identity checks, and how to navigate the lobby. We've written each answer the way we'd explain it directly to you over live chat. If you're in Newark or anywhere in a supported state, the answers here apply to

your account. Payments through PayPal, Venmo, and Play+ each follow a slightly different confirmation path, so we break those down individually below. We also cover what happens when identity verification is required, why it exists, and what documents clear it fastest. If you can't find what you need here, our live chat team picks up directly from this page — no ticket

queue required.